Post by Auset on May 21, 2004 8:29:11 GMT -5
So the last time I went down to see my cousin in Norfolk I locked my keys in my car, I know hit me later. The fuckin tow truck place man, it's so bad I had to put in a complaint to the bbb, wanna hear it here it go:
Complaint #: 1502586
Complaint Type: General Complaint (not a car maker)
Date Received: 5/21/2004
Primary Complaint Classification: Refund Practices
Secondary Complaint Classification: Credit or Billing Disputes
Complaint:
On April 18th I needed my car unlocked becuase my keys were in the ignition. The company unlocked it then when i gave them my credit card info they told me the charge didn't go through. I called the bank to clarify and as I was talking the man became impatient and requested cash. No soon had I given the cash had hejumped in his truck and left around the corner and I found out that they did get the money out of my account as well. They told me they would recredit it and never did. My bank researched the dispute and as a result they put the money back in my account at first and then they took it back out saying that the company said that they would refund my money. Well the company never did and when I called back to voice my complaint I was treated as though they did not care and it would be taken care of when ever. I have already had the run around for a month and I am tired of it. To make matters worse the employee DeeDee who is also office manager refused my right to talk to the owners whose names are Scott and Mary Ann. I am still out of my money and they are not trying to help me out. Thank you
Nikkea Lewis
Desired Settlement: Refund
Settlement Explanation:
I expect a prompt refund and a formal and written apology from the company for thier lack of customer service and professionalism.
Customer Service Rep: Ms. Dee Dee Would not give
Product or Service: Opened my car door for a lock out
Model Number: Dodge Neon
Account Number:
Order Number:
Salesperson: Ms. Dee Dee would not give
Payment Made: Yes
Purchase Price: 45
Disputed Amount: 45
Payment Method: Credit Card
Purchase Date: 4/17/2004
Problem Date: 4/17/2004
Complaint Dates: 4/17/2004, 5/21/2004
I'm real pissed right now and haven't been having a great week. Why, oh well gotta keep it moving.
Complaint #: 1502586
Complaint Type: General Complaint (not a car maker)
Date Received: 5/21/2004
Primary Complaint Classification: Refund Practices
Secondary Complaint Classification: Credit or Billing Disputes
Complaint:
On April 18th I needed my car unlocked becuase my keys were in the ignition. The company unlocked it then when i gave them my credit card info they told me the charge didn't go through. I called the bank to clarify and as I was talking the man became impatient and requested cash. No soon had I given the cash had hejumped in his truck and left around the corner and I found out that they did get the money out of my account as well. They told me they would recredit it and never did. My bank researched the dispute and as a result they put the money back in my account at first and then they took it back out saying that the company said that they would refund my money. Well the company never did and when I called back to voice my complaint I was treated as though they did not care and it would be taken care of when ever. I have already had the run around for a month and I am tired of it. To make matters worse the employee DeeDee who is also office manager refused my right to talk to the owners whose names are Scott and Mary Ann. I am still out of my money and they are not trying to help me out. Thank you
Nikkea Lewis
Desired Settlement: Refund
Settlement Explanation:
I expect a prompt refund and a formal and written apology from the company for thier lack of customer service and professionalism.
Customer Service Rep: Ms. Dee Dee Would not give
Product or Service: Opened my car door for a lock out
Model Number: Dodge Neon
Account Number:
Order Number:
Salesperson: Ms. Dee Dee would not give
Payment Made: Yes
Purchase Price: 45
Disputed Amount: 45
Payment Method: Credit Card
Purchase Date: 4/17/2004
Problem Date: 4/17/2004
Complaint Dates: 4/17/2004, 5/21/2004
I'm real pissed right now and haven't been having a great week. Why, oh well gotta keep it moving.
